FREQUENTLY ASKED QUESTIONS

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General

What is Botanical Bliss Natural Skincare?

Botanical Bliss Natural Skincare handcrafts pure, effective skincare with 100% naturally derived ingredients—delivering luxurious care that supports healthy, radiant, youthful-looking skin. Our formulas are gentle enough for sensitive skin and perfect for those seeking a clean, non-toxic alternative.

Can I use Botanical Bliss Skincare Products with products from other brands?

Yes. Our handcrafted products are formulated to work harmoniously with other products, especially those made with natural ingredients.

Does Botanical Bliss Natural Skincare offer wholesale or bulk orders?

Yes. If you are interested in purchasing our handcrafted products in bulk, please contact us at info@botanicalblissskincare.com.

Can I buy Botanical Bliss Natural Skincare products in stores?

Botanical Bliss Natural Skincare products are available exclusively online through our website. However, we also make in-person appearances at select markets and community events throughout the year. To see where we’ll be next, visit our Updates, Events & More page.

Ingredients and Formula

Are the ingredients in Botanical Bliss Natural Skincare products organic?

Our handcrafted products are formulated with 100% naturally derived ingredients. While we do not label them as organic, we carefully select pure, high-quality ingredients to deliver the same exceptional benefits.

Are Botanical Bliss Natural Skincare products safe for children or use during pregnancy?

Botanical Bliss Natural Skincare products are made with pure, natural ingredients and are generally safe for children and during pregnancy. We recommend consulting with a healthcare professional before use, especially if you or your children have any concerns or specific skin conditions.

Why does Botanical Bliss Natural Skincare choose to remain free from fragrances, silicones, parabens, sulphates, essential oils, and synthetic dyes?

While synthetic additives can help extend shelf life, enhance texture and create pleasant scent to appeal to customers, they can also lead to adverse reactions. Instead, we use 100% naturally derived ingredients that nourish the skin while still offering a light, natural scent free from unnecessary synthetic additives.

Read our blog: Hidden Dangers – Potential Side Effects of Common Skincare Additives

Do Botanical Bliss Natural Skincare products contain any allergens like nuts and soy?

Our handcrafted products contain ingredients derived from nuts, soy, and other potential allergens. We encourage you to check the full ingredient list on the product pages or on our dedicated ingredients page. If you have severe allergies, feel free to reach out to us with any questions or perform a patch test before use.

What preservatives are used in Botanical Bliss Skincare products?

We prioritize safety by using natural preservatives to keep our handcrafted products fresh and effective. One of our ingredients is Leuconostoc/Radish Root Ferment Filtrate, a natural antimicrobial agent that not only helps preserve our handmade products but also provides moisturizing benefits. For more details about our ingredients, click here.

Can soap still be considered natural if it contains sodium hydroxide (lye)?

Yes. Sodium hydroxide (lye) is essential in the soap-making process, but it undergoes a complete chemical transformation during saponification, leaving no trace in the final product. It becomes fully neutralized during the 4-6 week curing period, ensuring a gentle and skin-safe soap.

Product Use and Care

How often should I use Botanical Bliss Natural Skincare products to achieve the best results?

We recommend using our handcrafted products daily to achieve the best results. Consistent use is key.

How should I store Botanical Bliss Natural Skincare products?

For best results, store products in a cool, dry place, away from direct sunlight to preserve freshness.

How long do Botanical Bliss Natural Skincare products last?

Since our handcrafted products do not contain synthetic additives, they have a 12-month shelf life.

Are Botanical Bliss Natural Skincare products suitable for all skin types?

Yes. Our handcrafted products are thoughtfully formulated to be gentle and effective for all skin types—including normal, dry, oily, combination, mature, and sensitive. Unlike brands that create separate products for each skin type, our balanced, botanical-rich formulas are designed to nourish and support every complexion with a single product.

What should I do if I experience irritation after using Botanical Bliss Natural Skincare products?

If you experience irritation after using any of our handcrafted products, please discontinue use immediately. While they are crafted with gentle ingredients, everyone's skin is unique.

Shipping and Returns

What payment methods are accepted?

We accept major credit cards, PayPal and other secure payment options. If you require an alternative payment method (i.e. e-transfer), please email us at info@botanicalblissskincare.com.

Where do you ship Botanical Bliss Natural Skincare products from?

Our handcrafted products are made and shipped from our location in Nova Scotia, Canada.

Does Botanical Bliss Natural Skincare ship internationally?

Yes. We proudly offer international shipping to select countries for our handcrafted products.

We currently ship to: Canada, Austria, Australia, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States. More countries coming soon!

What are the shipping rates for Botanical Bliss Natural Skincare products?

Canada and United States shipping rates:

  • Free Canada and US shipping.

International shipping rates: 

  • $25.00 flat-rate shipping
  • No free shipping options

For more details, please visit our Shipping Policy here.

How long will my order take to arrive?

Processing time:

  • All orders are processed within 1-5 business days.

Delivery Estimates:

  • Canada and the United States: 5–10 business days.
  • International: 10–30 business days.

Can I cancel or modify my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. Once shipped, we are unable to make modifications.

What if I am not satisfied with my purchase?

We offer a 14-day satisfaction guarantee for unused and unopened products in their original packaging. For more details, please visit our Return Policy here.

Can I track the status of my order?

All orders will include a tracking number, which will be provided once your order has been dispatched.

Sustainability and Packaging

Are Botanical Bliss Natural Skincare products eco-friendly?

Yes. Our handcrafted products are formulated with 100% naturally derived ingredients that are biodegradable. They are packaged in either cardboard, cardstock, and recyclable polyethylene terephthalate (PET) plastic, free from bisphenol A (BPA), polyvinyl chloride (PVC), and oils. It keeps products safe, travel-friendly, and accessible — without compromising on quality or sustainability.

Is Botanical Bliss Natural Skincare packaging recyclable or reusable?

Yes. We encourage you to recycle or reuse the packaging for your own purposes once the product is empty.

Why does Botanical Bliss Natural Skincare use polyethylene terephthalate (PET) plastic instead of other materials (i.e. glass)?

We use polyethylene terephthalate (PET) plastic because it is lightweight, durable, and fully recyclable. While glass is an eco-friendly option, PET plastic allows us to reduce the overall carbon footprint of our products by making shipping more efficient and cost-effective.

Where are Botanical Bliss Natural Skincare ingredients sourced?

We source our ingredients from trusted suppliers who share our commitment to quality, sustainability, and ethical practices. We prioritize ingredients that are sustainably grown, ethically harvested, and free from harmful synthetic additives.